All FAQ's
How do I consign?
Do you pick up items?
Yes. If you are within 20 miles of the store we charge $175. If you are further, please contact us for more info.
Do you buy items?
No. We only accept consignment. What is consignment? Please click here to learn more.
Where is my check?
Checks are cut on the 15th of every month. If you are within 20 miles of the store you will have to come in to the store to pick up your check. Remember to bring ID. If someone else will be picking up we will need emailed authorization from you. If you are outside of 20 miles from our store, we will mail your check. You are paid on the 15th of each month for any items that sold from the previous month. Items sold this month will appear on next month's check. You can log in here to check your inventory and payouts.
I am a Consignor. Where can I view my items for sale and payouts?
You can view you inventory and payouts here.
Can I just walk in at any time with my items I want to consign?
No. We do not accept walk-ins. If you have small accessory items, we can set up an apppointment for you. For bigger items, such as sofas, please send us an email with photos. Please review the page 'How to Consign' for more info.
I'm picking up an item I bought.

Please call one hour in advance so we can have your item(s) ready for you.

Bring your receipt of purchase. If you are sending someone else to pick up your purchase, please send an email to us letting us know whom you authorize us to release it to.

Be prepared... Bring a vehicle large enough, bring your own blankets, straps, cushions, twine, rope, etc.

Park in front of the overhead garage door and come into the store to inform us that you are here to pick up your item(s).

We will be happy to provide ONE person to assist you, but, be ready to do some lifting!

Keep in mind that Encore Interiors bears no responsibility for any damage that may occur during the loading process.

Items must be picked up within 7 days of purchase.

Pick-Ups are handled on a first come, first served basis.

Where are you located?
2300 S. Federal Highway, Fort Lauderdale, Florida 33316
What items do you take?
Please review 'Items We Take'
What if my item doesn't sell?
We have thousands of consignors and items. We cannot contact you if the item doesn't sell. Items that do not sell will be donated at the end of the terms of the consignment agreement uless you contact us to collect the item. Please give us a 24 - 48 hour notice. You can view your inventory and payouts here.
I bought an item - how long do I have to pick it up?
We will store the sold item(s) for 7 days. Items left in the store longer than 7 days of the date of purchase (unless otherwise agreed to in writing by Encore Interiors) will be considered abandoned and Encore Interiors can dispose of or resell the item(s) as Encore Interior's merchandise. If for some reason you cannot pick up the item within 7 days or have it delivered, please notify us.
What can I bring during my accessories appointment?
You may bring up to 15 small accessory items for your appoinment. You must be in the store for the entire appointment. If you have bigger items, please send us an email with photos of the items. Please review 'How to Consign' for more info.

Some things to keep in mind for your appointment:

- Please schedule your time to allow you to stay for your entire appointment. We have allocated one hour for you.

- We will provide ONE person to help you unload. If more than one person is required, please be prepared to assist us.  We will not be responsible for any damage that occurs while unloading.

- There is a 15 item limit for this appointment. If you are bringing more than 15 items there is a maximum of 25 items and we must know in advance to book additional time. Depending on availability we may have to offer a new appointment date in order to accommodate the extra time required.

- Furniture, China, Chandeliers, Art and Rugs, must be pre-approved (if you have not already done so, please email a picture in advance of your appointment so that we do not waste your time and / or effort)

- All items should be cleaned / polished before your appointment

- If you are more than 15 minutes late for your appointment we may not be able to accommodate you at that time and may need to re-schedule.

What will you price my item for consignment at?
Pricing is determined with research, our knowledge of previous sales and working with the consignor. Determining factors for assessing value are age, condition, and current relevance along with the market for that category. We will not take merchandise that we feel is over priced or in poor condition or that we feel will not sell within the term of the agreement. Our ultimate goal is to use our knowledge about our market to price items properly so that they sell in the first 30 days they are here. That does not mean under pricing. We are very aware that we are trying to gain the best price for an object for the consignor, however, when items are over priced they tend to sit and go through their contract reductions which ultimately leads to a lower sale price which means less to our consignor as well as the store. Proper, aggressive pricing is the most profitable for both Encore and our consignors.
I have a delivery - What should I do and expect?

You will receive a phone call the afternoon before your delivery to give you a 2 hour delivery window.

If you live in a condo, let the building know of the delivery date. If the building requires a Certificate of Insurance, please contact us.

If an item will not fit in an elevator, through a doorway, or in a stairwell, we will not refund the purchase.

Please measure carefully before you purchase.

Please make us aware before your delivery of any special circumstances. Such as - Do items have to go up stairs or have you had delivery issues before?

I moved - How do I update my address?
Please fill out the address change form here and email it from your email address on file.
Will you contact me when my items sell?
We have so many consignors and merchandise that it is not possible. Please login to the Consignor Center to check on your items.
Someone other than me will be picking up my check.
Please fill out the form here and email it to us from your email address on file.
Someone is picking up my items for me.
Please fill out the form here and email it to us for your approval.
Are you closed?
We are open from 10 AM  - 6 PM daily.
We are closed on Thanksgiving, Christmas Eve, Christmas Day, and Easter.
How can I contact you?
Please fill out the form here or call us at (954) 727-5759.
Are you open?
We are open from 10 AM  - 6 PM daily.
We are closed on Thanksgiving, Christmas Eve, Christmas Day, and Easter.
What are your hours?
We are open from 10 AM to 6 PM daily.
We are closed for Thanksgiving, Christmas Eve, Christmas Day, and Easter.
What is consignment?
Consignment or the process of consigning means that someone who owns these these items, known as the "consignor", wants to sell their valuables and seeks a venue where they can be displayed properly and be accessible to thousands of shoppers which gives them a greater chance to make the sale quickly with very little effort. That venue is a consignment shop. The owner of the consignment shop is known as the "consignee". The ownership of everything for sale or "consigned" remains that of the seller or "consignor" until those pieces are sold by the consignee at their consignment shop or the agreement expires. 
Do you ship?
We do not ship items. We offer delivery for a fee if you are near the store. There are a number of 3rd party companies that may be able to ship items that have been purchased in the store. Encore Interiors is not resposible for any damage to the item(s).
What is your address?
2300 S. Federal Highway, Fort Lauderdale, Florida 33316
I want an item that I consigned back.
Please give us a 24 - 48 hour notice and we will remove it from stock for you.
Can I return an item that I bought?
All sales are final. We do not accept returns. Please be certain to look over the item before purchase and accept that all items are as-is condition. Measure your space, elevators, doorways, etc. before purchasing.
Are you hiring?
Please have a look at our Now Hiring page for any open positions.
Do you deliver?
Yes. If you are within 20 miles of the store we charge $175. If you are further, please contact us for more info.
What is your phone number?
We can be reached at (954) 727-5759.
Do you sell your products online?
We do not sell online. If you are interested in something, please contact us or stop by the store. Please remember that all items are sold in AS-IS condition. Be certain to look over the item and accept its condition before purchase. Also, take measurements of the area the item is to go into, doorways, elevator, etc. We do not accept returns.
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